Terms of Service

www.kiraana.pl

§ 1 – General Information

www.kiraana.pl is an online store operated by Kulbee International Sp. z o.o. (KULBEE INTERNATIONAL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ), NIP: 7252344493, REGON: 528877007.

These Regulations define the rules for transactions concluded through the www.kiraana.pl store.

§ 2 – Store Activity

www.kiraana.pl is an online store through which users may purchase the products offered.

§ 3 – Technical Requirements

• Making purchases requires acceptance of cookies by the user’s browser.
• The service must be used on a properly configured and updated browser such as Google Chrome or another compatible browser.

§ 4 – Orders

• To place an order, the customer must register in the store and complete the form on the website.
• The form must include: customer’s full name, address, delivery address, name of the recipient (if different), billing details (if an invoice is required), telephone number, and email address.
• Orders are placed by selecting products, choosing quantities, and clicking “BUY”. The customer then chooses the payment and delivery method.
• Orders may be collected in person at the store without additional charge.
• Orders may also be delivered to the address indicated by the Purchaser for a fee shown in the delivery price list.
• After placing the order, the Customer will receive an email confirming receipt of the order.
• Fresh products are fulfilled only on Thursdays. Orders are accepted until Monday, prepared on Tuesday, and dispatched on Wednesday. Orders placed on Tuesday or later are processed the following week.
• Prepaid orders not paid within 3 business days are automatically cancelled.

§ 5 – Delivery

• Delivery is limited to the territory of the Republic of Poland.
• Delivery is carried out by postal or courier services. Shipping costs are displayed during checkout.
• Delivery time is from 2 to 14 business days from the date of payment or from contract conclusion for cash-on-delivery orders.

§ 6 – Complaints and Non-Conforming Goods

• If the delivered goods are inconsistent with the order, the Purchaser has the right to request replacement.
• Returned goods should be sent to the store address. The store covers the return costs for non-conforming goods.
• Complaints are processed within 14 days. If accepted, a correct product is sent.
• If a non-defective product is unavailable, the Purchaser may choose: a refund or a similar product. Shipping costs are covered by the store.

§ 7 – Exchange of Goods

• The Customer may exchange incorrectly delivered goods for correct items.
• Returned goods should be sent to the store address.
• The store covers all return shipping costs.
• Complaints are reviewed within 14 days.
• If goods are unavailable, the Customer may choose a refund or an alternative product of similar value. Shipping is covered by the store.

§ 8 – Right of Withdrawal

A Buyer who has concluded a distance contract has the right to withdraw within 14 calendar days without giving a reason, in accordance with the Act on Consumer Rights of May 30, 2014.

Contact & Store Information

Email: info@kiraana.pl
Phone: (45) 326 39 61

Kiraana Delikatesy,
ul. Piotrkowska 249/251 / U6
90-456 Łódź, Poland

Working hours: Monday – Saturday, 10:00 – 20:00